At Incogia Academy, we want our learners to feel confident when purchasing a course. This Refund Policy explains when you may request a refund and how refund requests are handled.

1. Eligibility for a Refund

A refund may be requested within 30 days of the original purchase, provided that the course has not been substantially completed or consumed.

To be eligible, the user should have made the purchase directly through Incogia Academy and must provide sufficient information to identify the transaction.

2. Course Usage

Refund requests may be denied if a user has:

• Completed a substantial portion of the course.

• Downloaded or accessed a significant amount of downloadable course material.

• Shared, copied, or redistributed course content.

• Violated Incogia Academy's Terms & Conditions.

• Previously received a refund for the same course or transaction.

3. How to Request a Refund

To request a refund, contact the Incogia Academy support team through the contact information provided on our website.

Please include:

• Your name

• Email address associated with your account

• Course name

• Order or transaction information

• Reason for the refund request

Providing complete information can help us process your request more quickly.

4. Refund Processing

Once we receive your request, we may review your account, purchase, and course activity to determine whether the request meets the requirements of this Refund Policy.

If approved, the refund will generally be issued to the original payment method.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

5. Promotional and Discounted Purchases

Courses purchased through promotional offers, discounts, coupons, or special pricing may be subject to additional refund conditions communicated at the time of purchase.

6. Subscription Services

If Incogia Academy offers subscription-based services, cancellation of a subscription does not necessarily result in a refund for a previous billing period.

Any applicable subscription refund terms will be presented during the purchase or subscription process.

7. Duplicate or Unauthorized Charges

If you believe you were charged more than once for the same purchase or that a transaction was made without your authorization, please contact our support team as soon as possible so we can investigate the transaction.

8. Course or Service Cancellation

If Incogia Academy cancels a course or permanently removes a paid service and an appropriate replacement is not available, we may provide an eligible refund or other appropriate remedy.

9. Changes to This Refund Policy

Incogia Academy may modify this Refund Policy when necessary. Any changes may be published on this page.

10. Contact Us

If you have questions about this Refund Policy or want to submit a refund request, please contact the Incogia Academy support team through the contact information available on our website.

By purchasing a course or service from Incogia Academy, you acknowledge that you have read and understood this Refund Policy.